State Migration Service

Usefullness of the services rendered by the Call Center

Yes

Partly

Usefullness of the services rendered by the Call Center

Responding the incoming calls by the Call Center within 30 seconds

Yes

Partly

Responding the incoming calls by the Call Center within 30 seconds

Calling back the missed calls

Yes

Partly

Calling back the missed calls

Calling back the pre-booked calls

Yes

Partly

Calling back the pre-booked calls

Usefullness of voice menu service rendered by the Call Center

Yes

Partly

Usefullness of voice menu service rendered by the Call Center

Are the responses given by the Call Center representative compliant with the legislation and understandable

Yes

Partly

Are the responses given by the Call Center representative compliant with the legislation and understandable

Politeness of the Call Center representative during the service

Yes

Partly

Politeness of the Call Center representative during the service

Knowledge and professionalism level of the Call Center representative

Yes

Partly

Knowledge and professionalism level of the Call Center representative

Is it convenient to use the official webpage?

Yes

Partly

Is it convenient to use the official webpage?

Can you get the necessary information from the official webpage?

Yes

Partly

Can you get the necessary information from the official webpage?

Issuance (extension) of permit for permanent residence in the territory of the Republic of Azerbaijan to foreigners and stateless persons service

Yes

Partly

Issuance (extension) of permit for permanent residence in the territory of the Republic of Azerbaijan to foreigners and stateless persons service

Revocation of citizenship of the Republic of Azerbaijan by a citizen of the Republic of Azerbaijan service

Yes

Partly

Revocation of citizenship of the Republic of Azerbaijan by a citizen of the Republic of Azerbaijan service

Reissuance of the lost decision on extension of temporary staying period to foreigners and stateless persons service

Yes

Partly

Reissuance of the lost decision on extension of temporary staying period to foreigners and stateless persons service

Acquisition of citizenship of the Republic of Azerbaijan service

Yes

Partly

Acquisition of citizenship of the Republic of Azerbaijan service

Issuance (extension) of a permit for temporary residence in the territory of the Republic of Azerbaijan to foreigners and stateless persons service

Yes

Partly

Issuance (extension) of a permit for temporary residence in the territory of the Republic of Azerbaijan to foreigners and stateless persons service

Issuance of work permit for carrying out paid labour activity in the territory of the Republic of Azerbaijan to foreigners and stateless persons service

Yes

Partly

Issuance of work permit for carrying out paid labour activity in the territory of the Republic of Azerbaijan to foreigners and stateless persons service

Restoration of citizenship of the Republic of Azerbaijan service

Yes

Partly

Restoration of citizenship of the Republic of Azerbaijan service

Extension of temporary staying period of foreigners and stateless persons in the territory of the Republic of Azerbaijan service

Yes

Partly

Extension of temporary staying period of foreigners and stateless persons in the territory of the Republic of Azerbaijan service

Consideration of the application for obtaining refugee status service

Yes

Partly

Consideration of the application for obtaining refugee status service

Establishment of a person`s affiliation to the citizenship of the Republic of Azerbaijan service

Yes

Partly

Establishment of a person`s affiliation to the citizenship of the Republic of Azerbaijan service

Registration upon place of stay of foreigners and stateless persons’ in the Republic of Azerbaijan service

Yes

Partly

Registration upon place of stay of foreigners and stateless persons’ in the Republic of Azerbaijan service

Onlayn növbə tutulması xidməti

Yes

Partly

Onlayn növbə tutulması xidməti

Müraciətlərin izlənməsi xidməti

Yes

Partly

Müraciətlərin izlənməsi xidməti

Onlayn ödəmə xidməti

Yes

Partly

Onlayn ödəmə xidməti

Ölkəyə gəliş və ölkədən gedişə məhdudiyyəti yoxla xidməti

Yes

Partly

Ölkəyə gəliş və ölkədən gedişə məhdudiyyəti yoxla xidməti

Miqrasiya orqanlarına qəbul xidməti

Yes

Partly

Miqrasiya orqanlarına qəbul xidməti

Have you ever applied for a work permit for foreigners and stateless persons to engage in paid labour activity in the Republic of Azerbaijan?

Yes

Partly

Have you ever applied for a work permit for foreigners and stateless persons to engage in paid labour activity in the Republic of Azerbaijan?

Have you ever applied for services to obtain a new work permit for a foreigner or stateless person due to transfer to another job under the same employer or reorganization of the legal entity

Yes

Partly

Have you ever applied for services to obtain a new work permit for a foreigner or stateless person due to transfer to another job under the same employer or reorganization of the legal entity

Have you ever applied online for a work permit?

Yes

Partly

Have you ever applied online for a work permit?

Are you satisfied with the services you used to apply for a work permit?

Yes

Partly

Are you satisfied with the services you used to apply for a work permit?

Have you ever had any difficulties in registration upon place of stay?

Yes

Partly

Have you ever had any difficulties in registration upon place of stay?

Were you able to easily find the information necessary to register upon place of stay?

Yes

Partly

Were you able to easily find the information necessary to register upon place of stay?

Was your request responded to within 1 business day?

Yes

Partly

Was your request responded to within 1 business day?

Are you satisfied with the quality of the migration service you used?

Yes

Partly

Are you satisfied with the quality of the migration service you used?

Have you ever applied for the extension of temporary staying period?

Yes

Partly

Have you ever applied for the extension of temporary staying period?

Were the instructions and requirements for the extension of temporary staying period clearly explained during your application?

Yes

Partly

Were the instructions and requirements for the extension of temporary staying period clearly explained during your application?

Have you ever applied online for the service of the extension of temporary staying period?

Yes

Partly

Have you ever applied online for the service of the extension of temporary staying period?

Have you experienced any difficulties or concerns in your contacts with the employees of the State Migration Service?

Yes

Partly