Evaluation of Call Centre activities


1. Usefullness of the services rendered by the Call Center

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Results

2. Responding the incoming calls by the Call Center within 30 seconds

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Results

3. Calling back the missed calls

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Results

4. Calling back the pre-booked calls

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Results

5. Usefullness of voice menu service rendered by the Call Center

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Results

6. Are the responses given by the Call Center representative compliant with the legislation and understandable

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Results

7. Politeness of the Call Center representative during the service

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Results

8. Knowledge and professionalism level of the Call Center representative

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Results